Privacy policy

This privacy policy applies to information Sans Software LLC ("Dimes", "we", "us") collects when you use our websites, applications, and related products and services. Below we explain how we collect, use, and share information about you, along with the choices you have.

Information we collect

We collect information that you provide to us, information collected automatically when you use our services, and information from third parties. This may include account and contact information, profile details and preferences, information you submit or store in the services, purchase and subscription information, and communications with us.

Like most online service providers, we collect information that browsers, mobile devices, and servers typically make available, including browser type, IP address, device identifiers, referring pages, the date and time of access, operating system, and usage activity. We may infer approximate location from your IP address and receive information from sign-in, payment, analytics, and advertising providers. Payment providers process payment details under their own policies.

How we use information

We use information to provide, maintain, personalize, and improve our services; process transactions and subscriptions; communicate with you; provide support; measure usage and advertising performance; promote our services; prevent fraud and abuse; enforce our terms; and comply with legal obligations. Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, legal obligations, or consent, as appropriate.

Sharing information

We may share information with our affiliates, contractors, and service providers that help us operate our business, including hosting, payment processing, communications, analytics, and advertising. We may also share information with your consent or at your direction, in response to legal requirements, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets. Information you choose to make public may be visible to others.

We do not sell personal information for money. Certain disclosures to advertising partners, including online identifiers and activity information, may qualify as a sale, sharing, or targeted advertising under applicable privacy laws. Where those laws apply, you may request to opt out by emailing hello@support.dimes.gg. We may use or share aggregated or de-identified information as permitted by law.

Cookies and similar technologies

We and our providers may use cookies, local storage, pixels, and similar technologies to keep the services working, remember preferences, understand usage, and measure advertising. You can generally configure your browser or device to remove or reject cookies or limit tracking, but some features may not work properly. Available controls vary by browser and device.

Retention and security

We generally discard information when we no longer need it for the purposes for which we collect and use it, and we are not legally required to retain it. We may retain information as reasonably necessary for legitimate business interests, legal obligations, disputes, security, and enforcement. Backups and records held by independent providers may remain after account deletion.

While no online service is completely secure, we take reasonable measures designed to protect information against unauthorized access, use, alteration, or destruction. We cannot guarantee absolute security.

Your choices and rights

You can choose not to provide optional information, manage available account and notification settings, and close your account through the services or by contacting us. You may opt out of promotional communications by following their instructions or contacting us. We may still send account and service notices.

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to processing; withdraw consent; opt out of sale, sharing, or targeted advertising; or appeal a decision about your request. To exercise a right or appeal, contact hello@support.dimes.gg. We may verify your identity or an agent's authority. Rights are subject to legal exceptions, and we will not unlawfully discriminate against you for exercising them. You may also have the right to complain to a data protection authority.

International transfers

We and our providers may process information in the United States and other countries with laws that differ from those where you live. Where required, we use appropriate safeguards for international transfers under applicable law.

Children and third-party services

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it. Third-party websites and services have their own privacy policies, which we encourage you to review.

Changes and contact

We may change this privacy policy from time to time. We will post the updated policy and revise the date above, and provide additional notice or seek consent where required. For questions or requests, contact Sans Software LLC at hello@support.dimes.gg.